Terms and Conditions
Last Updated: [2/15/26]
Business Name: The Crafty Pugs
Website: [craftypugs.com]
Contact Email: [thecraftypugs@yahoo.com]
1. Acceptance of Terms:
By accessing this website and purchasing from The Crafty Pugs, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of this website.
2. Products and Custom Orders:
Many of our products are custom-made or personalized. By placing an order, you acknowledge and agree to the following:
- You are responsible for verifying all customization details before submitting your order.
- The Crafty Pugs is not responsible for errors provided by the customer, including misspellings or incorrect sizes.
- Colors may vary slightly due to digital screen differences and the nature of handmade production.
3. Pricing:
All prices are listed in U.S. Dollars. We reserve the right to change prices at any time without notice. However, once an order is placed, the price paid at the time of purchase is final and will not change.
4. Payments:
We accept payments through secure third-party providers, including GoDaddy Payments, PayPal, Stripe, and major credit/debit cards. Full payment must be received before production begins.
5. Order Processing and Production Time Production times vary based on order volume and the level of customization:
- Typical Production Time: [Insert Timeframe, e.g., 5–10 business days]
- Shipping time is separate from production time.
- The Crafty Pugs is not responsible for shipping delays caused by third-party carriers.
6. Intellectual Property:
All designs, images, logos, and content on this website are the property of The Crafty Pugs. These materials may not be copied, reproduced, or used without our express written permission.
7. Limitation of Liability:
The Crafty Pugs shall not be liable for indirect or incidental damages, delays outside of our control, or errors made by the customer during the ordering process. Our maximum liability shall not exceed the purchase price of the product in question.
8. Website Use:
You agree to use this website only for lawful purposes and will not engage in any activity that interferes with its operation.
9. Changes to Terms:
We reserve the right to update these Terms and Conditions at any time. Any updates will be posted directly to this page.
10. Contact Information:
If you have any questions regarding these terms, please contact us:
The Crafty Pugs
Website: [craftypugs.com]
Email: [thecraftypugs@yahoo.com]
Return and Refund Policy
Last Updated: [2/15/26]
Thank you for shopping with The Crafty Pugs.
1. Custom and Personalized Items:
Due to the personalized nature of our products, all custom items are final sale and are not eligible for returns or refunds. This includes items featuring:
- Names
- Numbers
- Custom text
- Custom colors
- Custom designs
2. Non-Custom Items:
Non-custom items may be returned within 7 days of delivery if they are unused, unworn, and in their original condition. Please note:
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
3. Damaged or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 3 days of delivery at [Insert Email Address].
Please include:
- Your order number
- Photos of the issue
We will provide a replacement or issue a refund if the error was made on our part.
4. Sizing:
The Crafty Pugs is not responsible for incorrect sizes selected by the customer. Please review our sizing charts carefully before placing your order.
5. Order Cancellations:
Orders may only be canceled if production has not yet started. Once an item has entered the production phase, the order cannot be canceled.
6. Refund Processing:
Approved refunds will be issued to the original payment method. Please note that processing times may vary depending on your financial institution.
7. Contact Us:
The Crafty Pugs
Website: [craftypugs.com]
Email: [thecraftypugs@yahoo.com]
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